DA Alliance caseworker

A day in the life of a DA Alliance caseworker

Caseworker Charlotte shares a typical day at the DA Alliance and what attracted her to the role.

“Every morning I start by calling our clients [victims of domestic abuse] to take witness statements and complete their court documents. This paperwork is then passed to our legal partners (solicitors) for ongoing case management.   I also provide support to victims who are representing themselves – they may have questions court papers and the court process, which we can help to answer. My day also includes coffee breaks and laughter with my colleagues. It’s so important to support each other, particularly when you’re in this area of work, so we can all perform to the best of our abilities.

“I was attracted to this role as I have a professional interest in Family Law and wish to pursue a career as a solicitor in this sector. The dissertation I completed for my law degree was about the remedies for domestic abuse so working at the DA Alliance has been ideal in terms of developing my interest and experience in this field.

“I bring a broad range of experience within the legal industry to my role.  I have completed an LLB law degree and am currently carrying out my LPC.  I have worked for St Alban’s Citizen’s Advice Bureau as an online web advisor and as an advisor for the Hertfordshire Law Clinic.  I have also worked as a legal assistant for Reigate and Banstead Borough Council.  While I was there I visited a refuge for domestic abuse victims, which first sparked my interest in this area of law.

“The most rewarding aspect of my role is knowing I’ve done my best to provide support to those who need it the most. Receiving that acknowledgment from my clients makes it all worthwhile, and is testament to the invaluable service we provide here.

“The greatest challenge I have faced is telling clients that their case does not have strong enough ‘merits’ to proceed with an application for a court order.  However, we can suggest alternative protective measures, which will provide some support.

“I would advise anyone with an interest in the law and domestic abuse support to consider applying for a role at the DA Alliance. Above all, be confident, be yourself, and be prepared to deal with difficult scenarios. Take every day as it comes.”