0800 101 7110


Park House
15-19 Greenhill Crescent
WD18 8PH

Complaints Procedure

The Domestic Abuse Alliance welcomes and encourages feedback of all kinds from our clients. If you have a complaint about our services or about our employees, not only do we want to resolve it to your satisfaction but we also want to learn from it in order to improve our services in the future.

To make a complaint please email We aim to respond to and resolve your complaint within 24 hours however in some cases, particularly if your complaint is of a complex nature or involves a third party, this may not be possible. If this is not possible for any reason you will be informed of the delay, the likely length of the delay and the reasons for it.

Please be assured that we will always try and resolve a complaint as quickly as possible.