Get In Touch
Telephone
“I felt like someone wanted to help. I was shocked how quickly you acted. You were quick to contact me, and I got help with legal fees. Everything was explained to me. If I hadn’t had this support I would have struggled, and it wouldn’t have been resolved the way it did. I wouldn’t be where I am now. Life is good; a change for the better.”
Domestic Abuse Survivor
“The situation was stressful – there were so many numbers and people I had to talk to. If I didn’t have the legal support, I wouldn’t have done anything about it or got the order and he would still be contacting me. With the order in place things have been a lot less stressful.”
Domestic Abuse Survivor
complaints procedure
Please be assured that we will always try and resolve a complaint as quickly as possible.
Our team here at the Domestic Abuse Alliance welcomes and encourages feedback of all kinds from our clients. If you have a complaint about our services or our employees, we want to help resolve it to your satisfaction, as well as learn from it so that we can improve our services in the future.
To make a complaint please email us at partners@domestic-abuse.co.uk. We’ll aim to respond to and resolve your complaint within 24 hours. In some cases, particularly if your complaint is of a complex nature or involves a third party, it may take longer. We will inform you of the delay, the reasons for it, and when you can expect a response.
